SS&C Blue Prism™ Products

Traditional methods of contacting customers (letters, phone, voicemail) are proving less effective than digital channels at recovering debt. Worse still, a lack of customer response often leads to increased efforts to contact them via unpopular channels, leaving customers feeling harassed at a potentially difficult time of their lives. ai4’s Chorus BPM Collections uses AI to derive the Next Best Communication method using previous contact history and customer preferences to promote a digital-first and personalised contact strategy for each customer to ensure they are contacted at the right time by their preferred channel.

Chorus Collections analyses key characteristics of a customers’ 360° view including payment history, financial standing, previous behaviour etc. to automatically derive a payment plan that provides the optimal chance of successful debt recovery, without unduly increasing the financial stress for the customer.

For incoming emails, letters, chats etc., cases will be created automatically by ingesting data from a choice of external sources and methods and extracting the data required for downstream processing. Where the data is available, cases will be auto routed to the appropriate team for fulfilment.

The revised payment plan is automatically created and sent to the customer. Automatic case resolution is supported when the customer confirmation is returned.

Manage the entire recruitment process from candidate identification, through the interview process, recording feedback, creating employment contracts and electronic signature via DocuSign™.

Interact with your new hires, capture all information required and manage the pre-boarding, day one and subsequent tasks across multiple departments. Orchestrate fulfilment of all tasks required to enable the employee to integrate into the company smoothly and efficiently.

Organise and manage fulfilment of mandatory employee workplace and skills training.

Automatically schedule employee and manager appraisals and feedback.

Manage employee rewards and benefits.

Allow the capture of employee expenses, receipt upload, approvals and rejections using per pre-set criteria and finally, the payment to the claimee.

Manage the fulfilment of all tasks needed when an employee leaves.

Allows HR, business managers and line managers to view the new employee pipeline, act on relevant tasks required for new employees and see feedback on both employees and managers.