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SS&C Blue Prism™ Products

ai4process Smart Process Applications

ai4process has developed a number of process accelerators or Smart Process Apps (SPAs) which enable customers to quickly leverage the power of SS&C Blue Prism™ for commonly require business applications, including:

ai4Collections

As we emerge from the pandemic and now deal with the consequences of the global economic crisis, Collections will become a growing requirement for businesses to manage efficiently and compassionately.

ai4process’ Empathetic Collections solution will improve your debt recovery rates and embed efficiency, quality and consistency into your processes, whilst treating your customers fairly and enhancing brand loyalty.

Out of the box functionality includes:

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Traditional methods of contacting customers (letters, phone, voicemail) are proving less effective than digital channels at recovering debt. Worse still, a lack of customer response often leads to increased efforts to contact them via unpopular channels, leaving customers feeling harassed at a potentially difficult time of their lives. ai4’s Chorus BPM Collections uses AI to derive the Next Best Communication method using previous contact history and customer preferences to promote a digital-first and personalised contact strategy for each customer to ensure they are contacted at the right time by their preferred channel.

Chorus Collections analyses key characteristics of a customers’ 360° view including payment history, financial standing, previous behaviour etc. to automatically derive a payment plan that provides the optimal chance of successful debt recovery, without unduly increasing the financial stress for the customer.

For incoming emails, letters, chats etc., cases will be created automatically by ingesting data from a choice of external sources and methods and extracting the data required for downstream processing. Where the data is available, cases will be auto routed to the appropriate team for fulfilment.

The revised payment plan is automatically created and sent to the customer. Automatic case resolution is supported when the customer confirmation is returned.

We understand that each business will have its own way of doing things. Hence, whilst these ready to go apps can be imported into existing solutions, they are highly configurable to enable them to meet the specific requirements of each customer.

To enable even greater value from the solution, our team of highly experienced Consultants can support you to model the solution to fit specific your business needs.

ai4HR

Automates your employee journey from recruitment and onboarding to regular appraisal and offboarding.

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Manage the entire recruitment process from candidate identification, through the interview process, recording feedback, creating employment contracts and electronic signature via DocuSign™.

Interact with your new hires, capture all information required and manage the pre-boarding, day one and subsequent tasks across multiple departments. Orchestrate fulfilment of all tasks required to enable the employee to integrate into the company smoothly and efficiently.

Organise and manage fulfilment of mandatory employee workplace and skills training.

Automatically schedule employee and manager appraisals and feedback.

Manage employee rewards and benefits.

Allow the capture of employee expenses, receipt upload, approvals and rejections using per pre-set criteria and finally, the payment to the claimee.

Manage the fulfilment of all tasks needed when an employee leaves.

Allows HR, business managers and line managers to view the new employee pipeline, act on relevant tasks required for new employees and see feedback on both employees and managers.

We understand that each business will have its own way of doing things. Hence, whilst these ready to go apps can be imported into existing solutions, they are highly configurable to enable them to meet the specific requirements of each customer.

To enable even greater value from the solution, our team of highly experienced Consultants can support you to model the solution to fit specific your business needs.

ai4Life&Pensions

Based upon our extensive experience and understanding of the Life and Pensions market, ai4process has developed a Project Kick Starter, ready to be plugged into your new or already implemented SS&C Blue Prism™ implementation.

Out-of-the-box functionality includes:

  • Management of Customer Interaction
  • Evaluation of Customer Risk appetite and generation of appropriate quotations
  • Pension projections calculations
  • Customer Fulfilment – Policy documentation generation
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We understand that each business will have its own way of doing things. Hence, whilst these ready to go apps can be imported into existing solutions, they are highly configurable to enable them to meet the specific requirements of each customer.

To enable even greater value from the solution, our team of highly experienced Consultants can support you to model the solution to fit specific your business needs.

AI4COMPLAINTS

“TURNING COMPLAINTS INTO OPPORTUNITIES: EMPOWERING SOLUTIONS FOR CUSTOMER SATISFACTION”

At ai4process, we understand the pivotal role complaints play in shaping customer satisfaction. We believe in turning moments of discontent into opportunities for loyalty and trust.
ai4complaints doesn’t just resolve issues but transforms negative experiences into positive outcomes for both your customers and your business.

By streamlining the complaints process, we take the weight off your customers’ shoulders, turning potentially stressful situations into hassle-free resolutions. The real game-changer, however, lies in the ripple effect on your brand’s image. Enhancing your customer service not only resolves issues efficiently but also solidifies a positive perception of your brand, even amidst challenging circumstances.

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ai4Complaints ensures a swift and efficient resolution of complaints by streamlining the end-to-end application workflow, significantly reducing processing time and ultimately enhancing the overall customer experience.

With seamless integration across multiple channels, from traditional in-branch to digital platforms like email, SMS, and WhatsApp, our system guarantees a hassle-free complaint handling experience. The application's user-friendly design not only enhances efficiency but also minimises the effort required from customer service representatives, making the process more effective and less demanding, empowering your team to focus on delivering exceptional customer service experiences.

SS&C Blue Prism Chorus™ stands out for its exceptional data storage and accessibility. Our application doesn't just store data; it curates actionable insights, allowing ai4Complaints to gather and retain crucial data points throughout the complaint process. Our reporting suite goes above and beyond, providing preconfigured analytics on SLAs, customer satisfaction, and root cause analysis of issues. We've engineered a tool that not only resolves complaints but also empowers your business with the intelligence to enhance and automate your services proactively. By leveraging our comprehensive reporting suite, you gain the insights needed to propel your customer service strategy to the next level.

The integration of complaint surveys into the application provides more chances to capture customer feedback on individual cases. This enables the identification of behavioural and process patterns, offering a better understanding of the root causes of issues.